Possible Errors or Inconveniences during the App Installation

Insufficient space in the device to complete the installation

Recommendations:

1. Cleaning cache, cookies, obsolete images / audios / videos, etc.
2. Try again.
3. It can be suggested to delete applications that are not used but it is up to the user.

If the problem continues after performing the basic steps mentioned, it would be out of our scope of support.

The user may use the service; However, you will not have access to the benefits provided by the app, such as:

• Check updated balance
• Date current package was activated
• Expiration date
• Transaction history.
• Purchase of additional top ups

Installation freezes or takes too long with no progress

Recommendations:

1. Close the installation process from the background and try the installation again
2. If the problem persists, close all applications in the background and try again
3. Recommend a general cleaning of cache, cookies, browsing history.

If the problem continues after performing the basic steps mentioned, it would be out of our scope of support. The user may use the service; However, you will not have access to the benefits provided by the app, such as:

• Check updated balance
• Date current package was activated
• Expiration date
• Transaction history.
• Purchase of additional refills